The more successful the product or service is, the stronger the pressure to give in to user requests. The more users you have, the more diverse the requests. The worst thing we can do is give in. We have to listen to our users but resist. The overwhelming pull of that right (hate) side slides you closer and closer to the middle. Those who hate it will hate it until you've neutered it into submission and taken away the magic some once loved. (Taken from Don't give in to feature demands.)
